Verzending

At Buitenstijl Winkel, we are committed to providing you with high-quality outdoor furniture and ensuring your complete satisfaction with every purchase. Below you’ll find detailed information about our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Shipping Areas

We ship worldwide, excluding some parts of Asia and certain remote locations. If you’re unsure whether we deliver to your area, please contact us at [email protected] before placing your order.

Returns & Exchanges

Our Return Policy

We want you to be completely satisfied with your purchase. You have 15 days from the date of delivery to request a return or exchange.

Return Conditions

To be eligible for a return or exchange:

• Products must be in original condition – unused and undamaged
• All original packaging, accessories, and documentation must be included
• The return must be initiated within 15 days of delivery

The Return Process

Follow these simple steps to return an item:

1. Submit a Return Request
   Email us at [email protected] within 15 days of receiving your order with:
   • Subject line: “Retouraanvraag – [Your Order Number]”
   • Your order number
   • Product(s) you wish to return
   • Reason for return (optional but appreciated)
   • Whether you want a refund or exchange
2. Wait for Approval
   Our team will review your request within 2 business days and send you a return label and instructions if approved.
3. Ship the Product
   Carefully repackage the item in its original packaging and ship it using the provided return label. Be sure to obtain shipping proof.
4. Inspection
   We will inspect the returned item within 3 business days of receipt to verify it meets our return conditions.
5. Refund or Exchange
   Once approved, we will process your refund or ship your exchanged item.

Return Address

All returns should be sent to:

Buitenstijl Winkel
Retourafdeling
1997 Bergerdensestraat
Bemmel, NL 6681LK
Nederland

Return Shipping Costs

• Defective or incorrect items: We cover return shipping costs for products that arrived damaged or were sent incorrectly.
• Other returns: The customer is responsible for return shipping costs unless otherwise agreed.

Refunds

Refund Processing

• Processing time: 3-5 business days after return approval
• Payment method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Depending on your bank or payment provider, it may take an additional 2-5 business days for the refund to appear in your account.

Exchanges

For exchanges:

• Follow the same process as for returns, but clearly indicate you want an exchange and specify the replacement product
• If the new product costs more, you’ll need to pay the difference
• For less expensive products, you’ll receive a refund for the difference
• We’ll ship your new product once we’ve received and inspected your return

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

1. Contact us within 48 hours of delivery at [email protected]
2. Include photos of the damage or incorrect item
3. We will arrange a free return and replacement

Contact Us

For any questions about our shipping or returns policy, please don’t hesitate to contact our customer service team at [email protected].

We appreciate your business and look forward to helping you create your perfect outdoor space!

The Buitenstijl Winkel Team